Complaints
We want to get things right. If we haven't, please tell us, and we'll put it right where we can.
How to complain
Email hello@jacksbrad.com or write to us, saying what happened and what you'd like us to do.
What we'll do
- We'll acknowledge your complaint within three working days.
- Someone not involved in what went wrong will look into it.
- We'll send you our final answer in writing within eight weeks of receiving your complaint.
If you're not happy with our answer
We're members of The Property Ombudsman (membership number ), an independent redress scheme. If you're unhappy with our final answer, or we haven't given one within eight weeks, you can ask them to review your complaint, free of charge, within twelve months of our final answer: www.tpos.co.uk.